Shipping/Returns

 

 

ALL PRICES ARE IN CANADIAN DOLLARS
 
All orders placed January 5th-14th will ship January 16th-20th

 

SHIPPING
 
All Canadian & US orders of $95 or more will SHIP FREE via Expedited or Tracked Packet.
 
Canada: All Canadian orders are shipped via Canada Post Expedited service. Your package includes tracking and insurance for your order.
BC residents: $8 flat rate on all orders $94 & under.
Canada: $10 flat rate on all orders $94 & under.
 
United States: All US orders are shipped via Canada Post Tracked Packet service. Your package includes tracking and insurance for your order.
US residents: $16 flat rate shipping on all orders $94 & under.
 
Australia: All Australian orders are shipped via Canada Post Tracked Packet service. Your package includes tracking and insurance for your order.
Australian residents: $45 flat rate shipping on all orders.

 

ORDER PROCESSING TIMES

All items are handmade to order. Please allow 3-6 business days for your order to ship unless otherwise specified on the individual product page description.

 

RETURNS

Your satisfaction is important to us. If you are not happy with your purchase and would like to return your item(s) please email us within 5 days of receiving your package to start the return process. Merchandise must be unworn, all original tags must be attached and in their original packaging. The original purchase shipping costs will not be refunded, and at this time we do not cover the cost of return shipping. Once we receive your returned item(s) we will contact you and refund your account. Any items returned without return consent will be refused.

All SALE items are final sale. (this does not include items purchased with a coupon code)

Due to hygenic reasons earrings and hair products are final sale.

All of our chains and clasps are made of either Sterling Silver, or 14kt gold-filled. Please visit individual product pages for full details on the metals/materials used to construct each piece.

How do I care for my jewelry?

To ensure the luster of your jewlery, prevent tarnishing and scratching, store your Brooklyn Designs jewelry in an airtight plastic bag when it is not being worn & away from light. Remove jewelry prior to bathing, exercise, cleaning, swimming, gardening and applying cosmetics. Exposure to water, lotions, body oils, cosmetics, perfumes, excessive humididity or cleaning agents may cause discolouration, alter lengths and deteriorate the quality of the jewelry. Sterling Silver and Gold-filled jewelry can be cleaned with a mild soap and water solution, and a jewelers polishing cloth (lightly on gold-filled).

What is Gold-filled?

Gold-filled is constructed in two or three layers with the core metal being jewelers’ brass. A gold alloy is then bonded the brass core with heat and pressure. The bonded raw material is then sold as sheet or wire to jewelry manufacturers for use in designs. Gold-filled is a great alternative to Gold jewelry. It is very easy to care for and will keep it's golden sheen and lustre for a lifetime if taken care of properly.

What is Vermeil?

Vermeil is 22kt or 24kt gold plated sterling silver. Vermeil is different from regular gold plated items because sterling silver is the metal being plated and it's thickness must be at least 2.5 micrometers of fine gold. Most other gold plated items are plated brass or base metals. Vermeil can tarnish due to the sterling silver base. To prevent your Vermeil jewelry from tarnishing please keept it in an air tight plastic bag (small ziplock) and away from light. Do not use polishing cloths on Vermeil (or other gold plated items) because the cloth will take the gold plating off of the piece and expose the unerlying sterling silver metal. Some people have a higher acidity level in their skin's natural oils. This can cause the Vermeil plating to be stripped away when being worn.